As of June 18, 2018, we can only process cancellations if they are requested before midnight on the last day of the month. To cancel, please email [email protected] your name, and the email address that your account is under, BEFORE midnight (PT) on the 28th of the month. You can also request cancellation via Intercom BEFORE midnight (PT) on the 28th of the month. If you request cancellation after midnight, then your cancellation will be scheduled before the next renewal the following month. 

If you cancel before the 28th of the month, you will not be charged. If you reach out to us and ask to cancel for the month AFTER the 28th of the month, we are only able to honor a cancellation request and offer a refund if our print orders and shipping orders have not been processed.  

Did this answer your question?